Jewell did my mechanical work on my Lexus and sent it to a different body repair shop, Master Europa, to finish the job. I was having major issues with getting my car back in a timely manner from the body shop. Jewell Auto's owner Mike called me to sort things out and apologize for the issues. He was honest about what was going on with that shop and stepped in to get things in gear. He even went there a few times to check on my Lexus. The receptionist helped as well to make phone calls to the other shop to make sure all was in order. He made sure to stand up for what was right and got them to finish my car by that evening.