Honest, Good Work, Good Pricing (the big 3). May daughters aged Volvo had multiple issues. Jewel diagnosed the car and said we needed to fix some things, and other items were not imperative, that we could wait on those items. After looking at my sons truck, Mike told us to get rid of the thing, that it wasn't worth fixing. This is what I love -honesty! I think many places would have wanted to fix everything on my daughters Volvo, and would wanted to have "repaired" my sons truck. We love Jewel and his whole crew. My daughter really loved his dog.